Shipping policy
📦 1. Order Processing Time
All orders are processed within:
- 1–3 business days (Monday–Friday)
During high demand periods (sales, promotions, or holidays), processing may take slightly longer.
Once your order has been processed, you will receive a confirmation email with tracking details.
🚚 2. Delivery Time
After processing, estimated delivery times are:
- 7–10 business days
Delivery times may vary depending on your location in South Africa and courier conditions.
📍 3. Shipping Coverage
We currently ship to:
- All major cities and towns in South Africa
- Selected outlying areas (delivery times may be slightly longer)
💰 4. Shipping Cost
- Standard shipping fee: R90
- Free shipping is available on selected bundle offers (when applicable)
Shipping fees are non-refundable once an order has been dispatched.
📦 5. Order Tracking
Once your order has been shipped, you will receive:
- A tracking number
- A link to monitor your delivery status
Please allow up to 24 hours for tracking information to update.
⚠️ 6. Delays
While we strive to meet delivery estimates, delays may occur due to:
- Courier service delays
- High order volumes
- Weather or logistical disruptions
We are not responsible for delays caused by courier companies once the order has been shipped.
📩 7. Incorrect Address
Please ensure your delivery address is correct at checkout.
We are not responsible for:
- Orders delivered to incorrect addresses provided by the customer
- Additional costs to re-ship returned parcels
📞 8. Need Help?
If you have any questions about your order, please contact us:
Email: softcare.za@gmail.com
Include your order number for faster support